Customer delivery, Striverra Skill Management Solution

• Team: Solution Management
• Reports to: Solution Management Lead
• Experience: 2 to 4 years
• Location: Remote, India
• Employment type: Full time

About Striverra

Striverra builds the Striverra Skill Management Solution, an enterprise platform that helps large technology services organisations plan, measure and manage the skills of their workforce. It brings together skill taxonomies and skill profiles, AI-generated and proctored assessments grounded in each customer’s own knowledge documents, account and workforce management, and analytics for leaders. The platform is live in production with global enterprise customers, each on its own tenant, and releases reach production most weeks.

About the role

You will work alongside the Solution Management Lead to keep several enterprise customer programmes moving at the same time, from first data load through go-live and into steady weekly releases. This is a hands-on delivery role. You will run the weekly rhythm with customers, keep the trackers and documents accurate, and make sure that what was agreed in a meeting is what gets built, tested and released.

The product is built with AI-assisted development, so features arrive quickly and work is managed as a continuous flow against a weekly release train, not in long sprints. You will need to be comfortable with that pace and precise about detail.

What you will do

Customer cadence and governance

• Prepare and run weekly cadence meetings with customer stakeholders, and issue clear meeting notes within a day.
• Maintain the decision and action log for each customer and follow every action through to closure.
• Keep implementation trackers, readiness checklists and timelines current, and flag risks to dates early.
• Prepare weekly status and roll-out reports from application data for customer leadership.

Onboarding and go-live

• Plan and coordinate go-live waves: user, account and role data, access emails and orientation sessions.
• Validate and reconcile customer data in Excel (employees, reporting hierarchy, skills, skill sets and accounts) before it is loaded.
• Coordinate user acceptance testing with customer teams and keep an evidence record of what was tested and agreed.
• Track adoption after go-live and follow up with managers whose teams have not yet started.

Backlog, releases and quality

• Turn customer requirements into user stories with clear acceptance criteria, and keep the release backlog and defect tracker accurate.
• Work with the UI/UX and development teams so that designs, stories and builds stay in step.
• Test new builds on the testing and staging environments, log defects with steps to reproduce, and retest fixes.
• Draft release notes for each staging and production release in the format agreed with each customer.

Documentation and knowledge

• Keep user guides, page-wise help and FAQs in line with each release.
• Coordinate the sourcing and mapping of knowledge documents that assessments are generated from.
• Maintain a clean, well-named document set for each customer so that anyone on the team can find the current version.

What we are looking for

• 2 to 4 years in project management, project coordination or implementation for a SaaS product or IT services programme.
• Experience working directly with enterprise customer stakeholders, including running meetings and writing the minutes.
• Strong Excel skills: lookups, pivot tables, data validation and reconciling large lists without losing rows.
• Clear, concise written English. You write short emails that put the ask in the first line.
• Working knowledge of user stories, acceptance criteria, defect lifecycles and release management.
• Comfort with Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint) and with using AI assistants in daily work.
• Ownership and follow-through. You close loops without being reminded and say early when something is slipping.

Good to have

• Exposure to HR technology, learning, skills or assessment platforms.
• Experience with multi-tenant SaaS roll-outs, single sign-on onboarding or user acceptance testing with a large customer.
• Familiarity with Kanban or flow-based delivery, and with reading dashboards and analytics reports.
• A project management or agile certification such as CAPM, PMP, PRINCE2 or CSM.

Why join

• Direct exposure to global enterprise customers and their leadership from the first month.
• A product that is live, growing and shipping weekly, where your work is visible in every release.
• A small team, with room to grow into owning customer programmes end to end.